Carpet Cleaning Kennington Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Kennington provides carpet, rug, upholstery and related cleaning services within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation requesting or receiving the services.

Company means Carpet Cleaning Kennington, the provider of the services.

Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any other cleaning or related services supplied by the Company as agreed with the Client.

Premises means the property or location at which the Services are to be carried out.

Booking means any confirmed order for Services, whether made online, by message, or in person.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its designated service area in the United Kingdom. The precise scope of the Services for each Booking will be as described in the Booking confirmation, which may include a description of the areas, items to be cleaned, and any specific treatments requested by the Client.

The Company reserves the right to refuse to provide Services where the Premises or items to be cleaned present a health, safety or environmental risk, or where access is restricted or unsafe.

3. Booking Process

All Services must be booked in advance. A Booking is made when the Client contacts the Company with a request for Services and the Company confirms availability, price and any applicable terms specific to that Booking.

The Company may provide an estimated arrival window for the cleaning technician. While every effort is made to attend at the agreed time, arrival times are estimates only and may be affected by traffic, previous jobs, or circumstances beyond the Companys control.

At the time of Booking, the Client must provide accurate information about the Premises, including property type, parking arrangements, access restrictions and the approximate size and condition of the areas or items to be cleaned. If, on arrival, the actual condition or size differs substantially from the information provided, the Company may adjust the price, the scope of work, or decline to carry out the Services.

Any special requests must be communicated at the time of Booking. The Company will confirm whether such requests can be accommodated as part of the standard Service or if additional charges apply.

4. Quotes and Pricing

Prices are usually provided as a fixed quote or an estimate based on the information supplied by the Client. All prices are stated in pounds sterling and include applicable taxes unless otherwise stated.

If, upon arrival, the technician finds that additional work is required, or that the work differs materially from the Booking description, the Company will inform the Client and provide an updated price before proceeding. The Client has the right to decline additional work. In such circumstances, the Company may perform only the portion of the work originally agreed or may, at its discretion, cancel the Booking, in which case a call-out or cancellation fee may be payable.

Any promotional offers, discounts or packages are subject to availability and may be withdrawn or amended at any time. Offers cannot normally be combined unless explicitly stated.

5. Access, Parking and Client Responsibilities

The Client is responsible for ensuring that the Premises are accessible at the agreed time. This includes arranging any necessary permissions with building management or neighbours, and ensuring that someone is present to provide access if required.

The Client must ensure that there is suitable parking available for the Companys vehicle near the Premises. Any parking charges or permits required are the responsibility of the Client and may be added to the final invoice if paid by the Company on the Clients behalf.

The Client should remove small items, valuables, fragile objects and personal belongings from the areas to be cleaned before the technician arrives. The Company is not responsible for moving heavy furniture, electronic equipment or fragile items unless agreed in advance.

Pets should be kept safely away from the areas being cleaned and from equipment and chemicals used by the technician.

6. Payments and Invoicing

Payment is due in full upon completion of the Services, unless otherwise agreed in writing prior to the Booking. The Company may request a deposit or advance payment to secure the Booking, particularly for larger jobs or commercial clients.

Accepted payment methods will be advised at the time of Booking and may include card payment, bank transfer or other secure payment methods. Cash may be accepted at the technicians discretion, subject to prior agreement.

If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted in the United Kingdom from the due date until payment is made in full. The Client shall also be responsible for all reasonable costs incurred by the Company in recovering overdue payments, including legal and collection costs.

Where an invoice is issued, the payment terms will be specified on the invoice. Unless otherwise stated, invoices are due for payment within seven calendar days of the invoice date.

7. Cancellations, Rescheduling and No-Show

The Client may cancel or reschedule a Booking by providing notice to the Company. To avoid a cancellation fee, the Client should provide at least 24 hours notice before the scheduled start time of the Booking.

If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted price, or to retain any deposit paid, to cover allocated staff time and lost opportunity.

If the technician arrives at the Premises at the agreed time and is unable to gain access, or if the Client is not present where required and no alternative access has been arranged, the Company may treat the Booking as cancelled by the Client and apply a cancellation or call-out fee.

The Company may need to cancel or rearrange a Booking due to circumstances outside its control, such as severe weather, illness, accidents, equipment failure or access issues. In such cases, the Company will notify the Client as soon as reasonably possible and will offer to reschedule the Booking at a mutually convenient time. The Company will not be responsible for any losses arising from such cancellation or rescheduling, other than the refund of any pre-paid amounts for the affected Booking.

8. Cleaning Standards and Stain Removal

The Company aims to deliver Services to a professional standard using appropriate equipment, products and techniques. However, results can vary depending on the age, type and condition of carpets, fibres, upholstery and stains.

The Company does not guarantee the removal of all stains or odours. Some stains are permanent, and certain pre-existing conditions such as wear, fading, discolouration, pet damage and previous cleaning attempts may limit achievable results.

The Client acknowledges that certain treatments can reveal pre-existing damage, shrinkage, colour loss or pile distortion that was not visible before cleaning. The Company is not responsible for such pre-existing issues, nor for any adverse effects where the Client has not disclosed prior damage, previous cleaning methods, or the use of unsuitable products on the items.

9. Health, Safety and Use of Chemicals

The Company uses cleaning solutions and methods that are appropriate for professional carpet and upholstery cleaning and that are intended for safe use when applied as directed.

The Client must inform the technician of any known allergies, sensitivities, or health conditions that could be affected by cleaning products or by the presence of moisture during and after cleaning.

Children and pets should be kept away from wet areas and from equipment and products during and immediately after the Service until items have dried and it is safe to resume normal use.

10. Waste Handling and Environmental Regulations

The Company conducts its operations in accordance with applicable UK waste management and environmental regulations. Any waste water, extracted residues and disposable materials generated during the cleaning process are handled and disposed of responsibly.

Where waste water is discharged at the Premises, it will be done so only through appropriate waste water drainage points, such as sinks, toilets or designated drains, and not into surface drains, gardens or public areas, in order to comply with relevant regulations.

The Client agrees not to request or require the Company to dispose of waste, chemicals or residues in any manner that would breach UK environmental or waste regulations or the rules of local water authorities.

11. Damage, Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. The Company maintains appropriate insurance cover for its activities within the United Kingdom.

If the Client believes that the Company has caused damage to property or items at the Premises, the Client must notify the Company as soon as possible, and in any event within 48 hours of the completion of the Services. The Client should provide details, photographs and any available evidence of the alleged damage.

The Companys liability for any loss or damage arising from the provision of the Services shall be limited to the lesser of the cost of repairing the damage, the replacement value of the affected item, or the total amount paid by the Client for the specific Booking during which the damage occurred.

The Company is not liable for:

Normal wear and tear or pre-existing damage or defects.

Fading, discolouration, shrinkage, loose seams, fraying, or any change in appearance that results from prior conditions or inherent characteristics of the material.

Loss or damage arising from incorrect information provided by the Client.

Indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.

Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Service, they should contact the Company within 48 hours of completion of the work, describing the issue in detail and providing supporting information where possible.

The Company will investigate complaints and, where appropriate, may offer to re-attend the Premises to inspect the work and, at its discretion, to re-clean certain areas or items. Any such remedial visit will be scheduled at a mutually convenient time.

The availability of a re-clean or other remedy is subject to the Client providing reasonable access and cooperation, and not having attempted to rectify the issue themselves or engaged a third party before the Company has had an opportunity to inspect and address the matter.

13. Data Protection and Privacy

The Company collects and processes personal data such as names, addresses, and contact details for the purposes of managing Bookings, delivering Services, processing payments and communicating with Clients.

Personal data is handled in accordance with applicable UK data protection laws. The Company will not sell or share personal information with unrelated third parties except where required to comply with legal obligations or to facilitate payment processing or debt collection.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, accidents, road closures, strikes, pandemics, public transport disruptions, acts of government or other force majeure events.

15. Amendments to Terms

The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the operation of the business. The latest version will apply to any new Booking made after the date on which the updated Terms and Conditions are published or communicated.

For existing Bookings, the version in force at the time of Booking will apply, unless a change in law or regulation requires otherwise.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions, together with any Booking confirmation and any written variations agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.

By proceeding with a Booking or by allowing the Services to be carried out at the Premises, the Client confirms acceptance of these Terms and Conditions.