Carpet Cleaning Kennington Privacy Policy

This Privacy Policy explains how Carpet Cleaning Kennington collects, uses, stores and shares personal data about its customers in the Kennington area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our carpet and upholstery cleaning services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Carpet Cleaning Kennington customers in our service area who contact us, request a quote, make a booking, or otherwise interact with us in connection with our services. Carpet Cleaning Kennington is the data controller for the personal data described in this policy, meaning we determine the purposes and means of processing that data.

Personal Data We Collect

We only collect personal data that is necessary to deliver our services, run our business, and meet our legal obligations. The types of personal data we may collect include:

Identification and contact details such as your full name, residential or business address, and general location details required to visit your premises.

Booking and service information such as the services you request, preferred dates and time slots, property type and access instructions, and notes you provide about particular cleaning requirements.

Communication records such as information you provide when you contact us by phone, online forms, text-based messaging or other communication channels, and any related correspondence.

Payment-related information such as payment method, partial transaction details and amounts. We do not store full card numbers or full bank details when payments are processed through third-party providers.

Technical and usage information where applicable, such as basic device or browser information, date and time of interactions with our online content, and general analytics data. This is used to understand how people find and use our services.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract: We process your data to provide carpet cleaning and related services, manage bookings, issue invoices, and communicate with you about your appointments and any aftercare.

Legitimate interests: We may process your data for our legitimate business purposes, such as managing and improving our services, handling enquiries and complaints, keeping records, and preventing misuse or fraudulent activity. We always balance these interests against your rights and freedoms.

Legal obligation: We process certain data to comply with legal and regulatory requirements, including tax, accounting, and health and safety obligations.

Consent: In some cases, we may ask for your explicit consent, for example if we wish to send you optional marketing communications by certain channels. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries, provide quotes, and confirm availability for services.

To schedule, manage and deliver carpet cleaning and related services at your premises in the Kennington area.

To process payments, issue invoices, manage refunds where applicable, and keep financial records.

To communicate with you about your booking, including confirmations, updates, and follow-up messages related to the services provided.

To manage our relationship with you, including handling feedback, questions or complaints.

To maintain business records, analyse our operations and improve our services and customer experience.

To meet legal and regulatory obligations, and support law enforcement or regulatory authorities where required by law.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy and as required by applicable laws. The specific retention periods vary according to the type of data and the reason for processing.

Customer and booking records are generally kept for a period that allows us to manage our ongoing relationship with you, respond to any queries or complaints, and demonstrate our service history where needed.

Financial and transactional data, including invoices and related documentation, are retained for the periods required by tax and accounting laws.

Communications and correspondence may be retained for a limited period to help manage our business operations, maintain evidence of interactions, and resolve disputes.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Use of Data Processors and Third Parties

We may use carefully selected third-party service providers to help us run our business and deliver our services. These organisations act as data processors on our behalf and may process personal data under our instructions.

Examples of such processors include payment processing providers who handle card or electronic payments on our behalf, booking and scheduling tools that help manage appointments, cloud-based storage or office systems for secure data storage, and professional advisers such as accountants who assist with financial compliance.

Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place so that personal data is protected, processed only for specified purposes, and handled in line with data protection laws.

We do not sell your personal data. We will only disclose personal data to third parties outside of our processors when required by law, with your explicit consent, or where it is necessary to protect our rights, property, or safety, or that of our staff, customers or the public.

International Transfers

Our primary operations are based in the UK, and we aim to store personal data within the UK or European Economic Area wherever possible. If in limited circumstances your data is transferred outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as recognised adequacy decisions or standard contractual clauses approved by relevant authorities, so that your data remains protected.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to staff and processors who genuinely need it, maintaining appropriate physical and digital security controls, and reviewing our security arrangements on a reasonable basis.

While we take steps to protect your personal data, no system can be completely secure. You should also take reasonable steps to keep any communication devices and accounts secure when interacting with us.

Your Data Protection Rights

As a customer of Carpet Cleaning Kennington, you have a number of rights in relation to your personal data under data protection law. These include:

Right of access: You can request confirmation of whether we hold personal data about you and receive a copy of that data, along with information about how we use it.

Right to rectification: You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.

Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we do not have another lawful basis to retain it.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we are assessing a request for rectification or objection.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is needed for legal claims.

Right to data portability: In some cases, you can ask us to provide your personal data in a structured, commonly used and machine-readable format, or request that it is transferred to another organisation where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how Carpet Cleaning Kennington handles your personal data, you can contact us using the usual communication channels that you use to arrange our services. We will respond to your request in line with our legal obligations and may ask you to verify your identity before acting on your request.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data. Further information about your rights and how to contact the authority can be obtained directly from the Information Commissioner's Office.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how Carpet Cleaning Kennington protects your privacy.